Our Refund & Return Policy
At NZ-VQ Performance Parts, we are committed to ensuring your satisfaction with every purchase. If you receive a damaged product or if an incorrect item is shipped to you due to fault on our end, we offer a straightforward refund and return process.
Refunds: Refunds are permitted for damaged products or incorrect items caused by fault of our company. If you receive a damaged product or an incorrect item, please contact our customer service team within 7 days of receiving your order to initiate the refund process. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
Returns: To return a damaged product or an incorrect item caused by fault of our company, please follow these steps:
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Contact our customer service team within 7 days of receiving your order to initiate the return process.
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Provide your order number and details about the product you wish to return.
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Our customer service team will provide you with a return authorization and instructions on how to return the item.
Please note the following conditions for returns:
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The item must be unused, in its original packaging, and in the same condition as when you received it.
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You are not responsible for paying the return shipping costs if the return is due to our error (e.g., damaged product, incorrect item).
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We recommend using a trackable shipping service for your return to ensure its safe and timely delivery to us.
Exchanges: If you received a damaged product or an incorrect item caused by fault of our company and would like to exchange it for the correct item, please follow the return process outlined above. Once we receive and inspect the returned item, we will process the exchange and ship the correct item to you.
Contact Us: If you have any questions about our refund and return policy or need assistance with a return, please contact our customer service team. We are here to help and ensure that you have a positive shopping experience with NZ-VQ Performance Parts.
Thank you for choosing NZ-VQ Performance Parts for your automotive needs. We appreciate your business!